What is Rebag Infinity?
Rebag Infinity is the ultimate way to keep your collection fresh. Carry any Rebag item for up to 12 months, and exchange it for credit worth 70-80% of its purchase price. So, start collecting your infinite closet now with Rebag, and refresh it when you need to. We offer the following Infinity Exchange time periods (from initial purchase date):
- Up to 3 months: get 80% of initial value paid (minus discount) in Rebag Credit
- Up to 6 Months: get 75% of initial value paid (minus discount) in Rebag Credit
- Up to 12 Months: get 70% of initial value paid (minus discount) in Rebag Credit
Is Rebag Infinity like leasing or renting?
Rebag Infinity is a new way of owning luxury goods. Unlike renting or leasing, you remain the owner of the item as soon as you pay the purchase price until you decide to exchange it. Rebag offers you visibility on the exchange prices so you can purchase with confidence. There is also no obligation to exchange, so if you love it keep it! But trends change fast, so we encourage you to use Rebag Infinity so you (and your closet) can have nonstop newness.
How do I use Rebag Infinity?
Rebag Infinity is available on our website, www.rebag.com, mobile app or in person at one of our store locations. In your Rebag web and app account, on the “Purchases” page, simply find your order and click “Exchange” on the bag you would like to exchange. You can also go on the “Sell Now” page and select “from PREVIOUS PURCHASES” to find any item that qualifies from your list of previous Rebag purchases. To transact in-store, visit the “Rebag Bar” in any of our locations, and an associate will assist you with the process.
What are the terms to qualify for Rebag Infinity?
Rebag Infinity only applies if:
- You purchased this bag on our website www.rebag.com, on the Rebag mobile app or in one of our store locations
- You are exchanging the exact same item in the same condition as when it was purchased from Rebag
- You submit your item for exchange no later than 12 months after the purchase date
- Your exchange will be in Rebag Credit only
- You are using the same Rebag account as the original Rebag purchase
What happens if I damage my item?
If the condition of the item has changed since it was purchased, we will not be able to honor Rebag Infinity. If we are still able to purchase your item despite the incremental wear, we will provide a quote reflecting the current condition. If not, we may decline to purchase. In order to benefit from Rebag Infinity, it is recommended to maintain your item with great care. For more details please refer back to our condition guidelines.
What happens if I keep my item for more than 12 months?
You can keep it for as long as you want, it’s yours! However, you will not be able to exchange it for Rebag Infinity pricing beyond 12 months after purchase date. Of course you are more than welcome to sell it back to Rebag at any point in time. You can easily do that by going to your account and finding your purchase or by going to Sell Now and then clicking Previous Purchases. It will be treated as a resale and there is no guarantee that we can purchase it and no certainty on the price but we’ll give you our best offer
How do you compute the Exchange value?
The “Purchase Price” is the original price you paid at checkout for the item including discounts and promotions, but excluding shipping and taxes. The “Exchange for” value is calculated at checkout as 80%, 75% or 70% of the “Purchase Price” for each item depending on the Infinity Period you are in. This represents the minimum amount you will receive in Rebag Credit if you exchange this item within the given time period if you item qualifies for Rebag Infinity.
Can I get paid more than the Rebag Infinity Exchange value?
Absolutely! If we are able to offer more than, we will. If our current pricing in Rebag Credit for that item is greater than the “Exchange Value” from Rebag Infinity, we will upgrade your “Exchange Value” so you always get the most favorable pricing option.
What is Rebag Credit?
Rebag Credit is a gift card that can be used towards any purchase on our website, www.rebag.com, mobile app or in person at one of our store locations. Rebag Credit does not expire and can be used in combination with other promotions and across multiple purchases. You can also use multiple Rebag Credits in a single transaction.
How does Rebag Credit work?
Once the exchange has been completed and payment is issued, you will receive an email with your unique Rebag Credit code. You will also be able to see your balance directly in your Rebag account under “Payment” and “Rebag Credit.” You can apply your Rebag Credit code at checkout. Just enter your code into the “Discount or Rebag Credit” bar and click on “Apply” to apply the credit to your order.
Is Rebag Infinity available internationally?
Rebag Infinity is not available for international orders. Items must have been purchased either in our stores, or on our website/app and shipped within the US. When they are being exchanged they need to follow the usual Rebag Guidelines. In particular they need to be located in the US at the time of the exchange.
Accepted Payment Methods
For Mobile App & Online Purchases
We accept major credit and debit cards:
- American Express
- Diner’s Club
Only one credit card may be used per purchase. We also accept payment through PayPal, Affirm, and with Rebag Credit.
If you select PayPal at checkout, after clicking "Review order" you will be redirected to PayPal to complete your purchase securely.
If you select Affirm at checkout, after clicking "Review order" you will be redirected to Affirm to complete your purchase securely.
If you have Rebag Credit, enter your code into the Rebag Credit field at checkout, and the amount will be deducted from your total. You may add one additional form of payment to complete your purchase. You can use several Rebag Credit codes in the same purchase.
For In Store Purchases
All stores are cash free. We accept major credit and debit cards:
- American Express
- Diner’s Club
Only one credit card may be used per purchase. We also accept payment with Rebag Credit.
If you have Rebag Credit, provide your code to a store associate at checkout and the amount will be deducted from your total. You may add one additional form of payment to complete your purchase. You can use several Rebag Credit codes in the same purchase.
What is Rebag?
Rebag is the ultimate destination for buying and selling luxury handbags and accessories. Sell your items to us for upfront payment, unlike consignment, and shop our curated selection of products online or in store.
Selling to Rebag
Rebag makes it possible to move on from unwanted baggage the second you’re ready. With Clair by Rebag, you will get an instant offer in minutes after finding your item and answering a few questions. If we can’t provide you an instant offer, you can always submit images and we'll provide an offer in 1-2 business days. After reviewing our list of accepted designer brands, just get an offer through our mobile app, online at Rebag.com, or in store at any Rebag location.
If you accept our offer, you’ll receive upfront payment within 2-3 business days after your bag passes our in-person vetting process. For in store submissions, receive both your offer and payment in less than 60 minutes.
Purchasing from Rebag
Rebag’s product selection is a curated assortment of the most coveted luxury brands. Rebag buys its product based on a list of accepted designer brands. Every item is thoroughly vetted for condition, and Rebag-approved for authenticity by our team of in-house experts.
Is it safe to sell to Rebag?
Rebag’s selling process is fully transparent. Details of your current offers are available in the Clair summary of offers and your seller orders are available in the “Submission” section of “My Account” accompanied with detailed invoices for your records. All shipments and pick-ups facilitated by Rebag are tracked and insured. In addition, Rebag is available by email, phone, or chat if you would like to inquire about any updates or concerns.
What designer brands do you carry?
Rebag’s designer page offers a complete list of luxury brands that we buy and sell. Any brands not featured on this list are not accepted and are therefore unable to be purchased.
HOW TO SELL: OFFERS
How long does it take to get an offer?
Online through Clair, you can get an instant offer in minutes. If you item is not eligible for an instant offer, you can upload images online and an offer will be provided in 1-2 business days (Monday to Friday, holidays excluded) after your submission is received.
You can also sell your item in person at one of our Rebag store locations in less than 60 minutes. Bring your item to one of our stores, and we will provide an offer, complete our vetting process, and issue payment in under an hour.
Do I have to sell my items if I don’t like my offer?
If you are not satisfied with your offer, or if you decide you no longer wish to sell, there is no obligation to accept our offer.
Are offers free?
Yes. Rebag is a free service, so feel free to submit as many items as you'd like.
Do offers expire?
As the resale market is constantly fluctuating, our offers expire after two weeks. If you would like to sell your bag to Rebag after this timeframe, please get another offer for your item.
How do you determine offer values?
We consider a variety of factors including, but not limited to: brand, condition, size, material, demand, seasonality, and current inventory. After multiple years of operation, we have accumulated an extensive proprietary database that enables us to provide competitive offers.
I uploaded images, why haven’t I received my offer yet?
If you have received an email confirming your submission, but have not received an offer in 1-2 business days, please contact Rebag Client Services by email at [email protected] or by phone at 1-844-373-7723 with your reference number.
If you have not received a confirmation email, there may have been an error in your submission. Log into your account and check your Submissions to see if it has been sent to Rebag. If it is not in your account, please submit your photos again and confirm your email address is correct.
How do I accept your offer?
You can review your current offers by logging into your Rebag account and going to View My Offers. Open any offer you would like to review and click/tap “Accept”. Upon acceptance, you will need to provide additional information, such as shipping address and preferred payment method.
HOW TO SELL: SENDING YOUR BAG
How do I send my item to Rebag?
We provide four free options for sending your items to Rebag after accepting your online quote:
- Courier pick-up in Manhattan
- Prepaid shipping label
- Prepaid shipping box and label
- Drop off at a Rebag store
Where do you pick-up?
We can schedule a free pick-up in Manhattan below 125th Street from Monday to Friday, between 9am to 7pm, and within a four-hour window. Our courier can pick-up from your home, office, or doorman.
If you are outside of our pick-up range, you can still select from the remaining available options: prepaid label, prepaid shipping box, or store drop off.
How do I drop off my item at your store?
After you have received, accepted and completed the seller checkout for an offer, you can visit any Rebag store location and stop by the Rebag Bar with your items. The vetting and payment process will be completed in less than 60 minutes. Payment is usually reflected in your account the next business day
What is the difference between a prepaid shipping label and prepaid shipping box? How do I use them?
If you request a prepaid shipping label, a shipping label is sent to the email address associated with your account, so you can print and affix it to your own shipping box. Pack your items in your box, then print and sign the invoice provided to include inside the package. Once the shipping label is attached, you’re ready to ship.
If you request a prepaid shipping box, a shipping box including a label, invoice, and packing supplies will be shipped to the mailing address associated with your account. Please allow 2-6 business days for the materials to arrive. Pack your items securely in the box with the provided supplies, including one signed invoice. Once the shipping label is attached, you’re ready to ship.
For your assurance, please request a receipt as proof to confirm that the package was dropped off and scanned at UPS. Rebag is not responsible for packages that do not appear as scanned into their system, or are dropped off at the wrong shipping carrier.
Why haven’t you received my order yet? What happens if my package is lost?
If we have not received your order yet, please check the tracking number on the UPS website to see if there are any delays. We will send a confirmation email as soon as we receive and identify your order.
All packages with a Rebag-provided shipping label are tracked and insured. In the event of a lost package, please contact Rebag Client Services by phone at 1-844-373-7723 or by email at [email protected] for assistance.
HOW TO SELL: HANDBAG VETTING & RETURN ASSURANCE
What happens when you receive my package? How long do you take to process?
Once we receive your package, we will email you confirmation of the items received. Your handbags will then go through our thorough vetting process, which takes approximately 2-3 business days. Upon approval, we will proceed with payment.
At any of our Rebag stores, the vetting and payment process will be completed in less than 60 minutes.
How do you authenticate bags?
Rebag authentication is an integral part of our vetting process. Every item undergoes a multilayered evaluation by authentication experts before we proceed with payment. The authentication team has decades of experience and is trained to detect inaccuracies. Please do not submit inauthentic handbags as we will not buy them.
Rebag is independent from any brand affiliation. Brands are not responsible for any product purchased from the website, and brands do not guarantee the authenticity of goods sold. Certificates of authenticity are provided solely by Rebag.
Does the offer ever change after you receive my bags?
During the vetting process, if we find anything that differs from the information you submitted or was not disclosed in your submission, your offers may be subject to revision. Offer revisions may occur due to condition, change in size, material, or slight model variation. If this is the case, we will ask for your approval before we proceed with the order.
If you do not agree with the revised offer, we will send your item back to you at no cost. To avoid revisions, please make sure the information provided is accurate and that you’ve accounted for any and all signs of wear.
Why would my item not pass the vetting process?
If we receive your handbags and they are not what was expected based on your submission, they may not pass our vetting process. This can be avoided by answering questions about details and condition accurately and by providing detailed photos of all the signs of wear. For example, an item may not be within our guidelines if it is...
- In worse condition than expected, broken, odorous, or damaged
- Not intended for resale (press sample, outlet item, employee purchase, etc.)
- Monogrammed or refurbished by a third-party repair service
Please visit our Guidelines for more information.
What happens to items that you don’t approve? Will you return them?
If an item is not approved after our vetting process, we will contact you with additional information.
If you shipped your item to us, it will be returned to the address on file with UPS and signature confirmation required. You may request for us to remove signature tracking, but Rebag cannot be held responsible for the package if it is not successfully delivered. Please note that there is a flat $10 fee for shipping back a refused bag.
If you dropped off your item at a Rebag store, it will be held for a limited period of time. Bags that are not claimed will be forfeited.
I’ve changed my mind. What if I want my item back?
Once you have agreed to our offers and we received your items, we are unable to send them back to you. We only proceed with your order once you have agreed to our offers. Please refer to our Terms of Service.
HOW TO SELL: PAYMENT
When is payment initiated?
After we receive your items , our vetting process takes 2-3 business days. Once your items have been Rebag-approved, we will proceed with payment. For even faster service, bring your items to a Rebag store, and we will complete the quoting, vetting and payment process in less than 60 minutes.
What payment methods do you offer?
We offer payment by ACH electronic transfer (similar to direct deposit), check, and Rebag Credit. If you choose Rebag Credit, an additional 25% will be added to your quoted price.
How long does it take to get paid?
For ACH electronic transfers, payment takes 1 full business day to reflect in your account.
Checks take 2-7 business days for delivery by mail. Please note checks do not have tracking numbers.
Rebag Credit is be available instantaneously at the completion of the order and can be used in store and online.
Can you pay in advance?
No. Our vetting process must be completed before payment can be issued. For even faster service, bring your items to a Rebag store and we will complete the quoting, vetting and payment process in less than 60 minutes.
I haven’t received my payment.
What is Rebag Credit?
Rebag Credit is store credit for you to use on purchases on the app, online at Rebag.com, or in store at any Rebag store location.
Where can I find my Rebag Credit code? How do I use it?
Once your Rebag Credit is issued, we will email you a unique code. You can also see your credit balance in your Rebag account under Payments, and “Rebag Credit”.
To redeem your Rebag Credit through the app or online, apply your code at checkout in the field marked “Discount or Rebag Credit”. To redeem in store, present the email containing your code to an associate at checkout.
What information is needed for ACH electronic transfer payments?
For ACH electronic transfers, we will need your banking account number and electronic routing number. Please note that Rebag will only issue payment to accounts that match the name of the person completing the order.
Where do you store my payment information?
All payment details are saved in a secured payment system.
Can I change my payment details or payment method for an order?
If your order has not yet been paid, you may edit your payment details directly in your account. Please follow these steps:
- Go to your account and find the order. Click on “Order Details” then “Edit Order”
- Click “Save and Continue” This will bring you to the payment page, where you can add or select new payment details
- Click “Save and Finish”
PURCHASING FROM REBAG
What do you sell at Rebag?
Rebag opens a world of curated, top-quality luxury handbags and accessories. Shop thousands of one-of-a-kind items from 50+ designer brands, such as Chanel, Gucci, Hermes, Louis Vuitton and more through our mobile app, online at Rebag.com, or in store. Find your forever favorite, or embark on a handbag honeymoon with the intention of bringing it back to Rebag within 6 months for store credit. All of our items are white-glove inspected and Rebag-approved, with new arrivals added every week.
Are your products authentic?
Rebag authentication is an integral part of our vetting process. Every item undergoes an multilayered evaluation by authentication experts before it is Rebag-approved and listed for sale. If you purchase an item and it is proven to be inauthentic by a verified authenticator, Rebag will honor a full refund upon return of the bag.
Rebag is independent from any brand affiliation. Brands are not responsible for any product purchased from the website, and brands do not guarantee the authenticity of goods sold. Certificates of authenticity are provided solely by Rebag.
How often do you get new items?
Hundreds of new items are released on Rebag.com each week. Visit us on Wednesdays and shop our New Arrivals before they’re gone. You can also sign up for our newsletter to be the first to know about new products and receive exclusive email offers, product alerts, handbag inspiration and more.
Can I get a discount?
We are committed to providing value to our customers and our pricing is highly competitive. Unfortunately, prices cannot be negotiated. All items are unique, and we hold only one of each listing, so we recommend that you purchase them while they are available.
The item I want is already sold, can I bookmark it?
All our items are one of a kind and sell quickly. If you find a product you like but is already sold, you can set up an email notification to alert you when it is back in stock. On the sold product listing, click on “Set Back in Stock Alert ,”. This product will be added to your favorites and you will receive an email the next time a similar item becomes available. To stop existing alerts, remove the item from your favorites list.
Do you provide purchase and shipping confirmation?
When you complete your purchase, you will receive an email confirming that we received it and it is processing. Processing may take up to 1 business day. Once approved, we will proceed with the shipment of your purchase and you will receive a shipping confirmation email.
What payment methods do you accept?
Rebag accepts all major credit and debit cards. Only one credit card may be used per purchase. We also accept payment through PayPal, Affirm, and Rebag Credit.
Please visit our Payment page for more information.
Will I be charged sales tax?
Sales tax is charged for online purchases shipped to the following US states:
Sales tax is charged for in store purchases placed in any of our retail locations. The sales tax applied to your purchase will be calculated prior to checkout.
PURCHASING FROM REBAG: SHIPPING & RETURNS
How do you ship?
All domestic packages are shipped with UPS and signature confirmation is required. We ship with USPS for purchases shipping to PO boxes and military addresses only. Our products are shipped in nondescript packaging.
How long does US shipping take and what is the cost?
Standard shipping will take approximately 5-7 business days to arrive once shipped:
- Shipping is FREE for all orders of or above $500
- Shipping is $20 for all orders below $500
Expedited shipping is only available for domestic shipments in the U.S. and will take approximately 3-4 business days to arrive once shipped. Shipping costs are as follows:
- $50 shipping for all expedited US orders
Please note that purchases placed after 4pm ET are considered as made the next business day. Purchases placed on Saturdays and Sundays will be processed the next Monday (barring a federal holiday). It takes 1 business day for a purchase to be processed before shipment.
If a purchase is made over the weekend the fulfillment should be fulfilled by the following Tuesday.
All shipments are tracked, insured, and require signature confirmation upon delivery.
Do you ship internationally?
International shipping will take approximately 6-9 business days to arrive once shipped. We ship internationally with UPS, or we will exceptionally ship with DHL or USPS depending on location. Shipping costs are as follows:
- $75 for all international orders
Please note that customers are responsible upon delivery for any import duties, goods and services tax (GST), value added tax (VAT), customs fees, and any other tax on top of the Rebag purchase price. Delivery delays may occur due to external factors such as customs clearance. Items made of exotic materials cannot be shipped outside the US. No returns can be accepted on international purchases. All shipments are tracked and insured.
We are unable to make changes to a purchase once it has been placed.
Do you accept returns?
Rebag accepts U.S. returns as long as items comply with our return policy, are in the same condition as described on the product page, and still have the Rebag return tag attached. We can only honor returns through the following return process:
- A written request must be filed by email to [email protected] within 7 business days of delivery (as proven by the tracking number). Please provide your purchase number. Alternatively, returns can be accepted in stores within 7 days of purchase or delivery
- Item must be shipped back to Rebag no later than 2 business days from when the prepaid return label was provided (as proven by the tracking number)
- Request a receipt as proof that the package has been scanned when dropping off at UPS. Rebag is not responsible for packages that do not appear as scanned
- Shipment fees (if any) from Rebag to the customer will not be refunded. If returned online, you will be charged $20 for each return shipping label being used
- Upon receipt of the return, you will receive a refund to your original payment method, regardless of reason, within 10 business days, both for instore and online returns
Rebag cannot accept international returns. Please note, if an international package is returned to sender the client will be responsible for all incurred fees.
What are the store policies during COVID-19 for customers and employees?
For the safety and well being of our customers and employees, we have implemented the following policies as our stores reopen:
- All of our store staff will be equipped with mandatory PPE. For customers, we will follow local regulations in regards to masks and other protective measures.
- We encourage customers to apply 6 feet of social distance within our stores and will be limiting store capacity to allow for this.
- We will perform routine, regular sanitation throughout our stores.
- There will be access to hand sanitizer for both customers and employees.
- All transactions will take place at the Rebag Bar where we have added a sneeze guard to protect the customer and the employee from close contact.
- We will have notifications throughout our stores to remind customers and employees of these policies.
We kindly ask that all customers also follow local health maintenance recommendations.
Where are the Rebag stores located?
Our store locations can be found here. We are open 7 days a week including most holidays, with the exception of December 25 and January 1.
How does the selling process work at the Rebag stores?
Bring your bags to one of our Rebag stores and we will quote, authenticate, and issue payment in under an hour. Please note it is required to present a valid form of government-issued identification.
What happens if you cannot purchase my items after I dropped them off?
If we are unable to purchase your items , we will notify you by email, and you can pick them up at your earliest convenience. Items that are not claimed will be forfeited.
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TERMS OF SERVICE AGREEMENT
Rebag ("The Company") offers services (the "Rebag Services") through which you can sell certain luxury items (the "Products") after receiving an "offer" from Rebag by identifying your Product or completing check-out on the Rebag Website. You must agree to abide by the following terms in order to use the Rebag Services and/or the Rebag Websites. Rebag is an independent company not affiliated with any designer brand.
BY SETTING UP AN ACCOUNT, OR BY USING REBAG'S WEBSITE, YOU SIGNIFY THAT YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS, WHICH MAY BE AMENDED AT ANY TIME BY POSTING THE AMENDED TERMS ON THE REBAG WEBSITE. ANY AMENDED TERMS WILL BE AUTOMATICALLY EFFECTIVE IMMEDIATELY AFTER THEY ARE POSTED. Rebag reserves the right to terminate or suspend your use of the Rebag Website and/or the Rebag Services if you do not comply with this Agreement or any other Rebag policy or procedure, or for any other reason we determine, in our sole discretion.
About These Terms. These terms govern any offer that you receive to sell your Product to or through Rebag. These terms, the terms that govern your use of Rebag’s website ("Rebag Website"), the Rebag Services and any and all applications included therein, the terms of Rebag’s privacy disclosures and any supplemental terms or policies that accompany a specific transaction, feature or application collectively make up an agreement between you and Rebag (the "Agreement"). You acknowledge that this Agreement is in electronic form and has the same force and effect as an agreement in writing. In this Agreement, the term "you" or "your" means an individual or entity exercising rights under this Agreement, and the term "Rebag," "we" or "us" means Rebag and its affiliates and subsidiaries.
Requirements. In order to complete the sale of your Product to or through Rebag or to complete any other transaction with Rebag, you must: (i) Order a bag or a pickup; (ii) Provide true, up to date and accurate account information about yourself and any Product you submit to us; (iii) Comply with all terms and conditions of this Agreement; (iv) Comply with all applicable laws and regulations, including all import and export laws; and (v) Have the legal capacity to enter into agreements and to convey title and interest in any Product that you submit to us. In order to receive payments for any Products we purchase from you, you must provide us with information including a valid email address at which you are able to receive email, a valid postal address at which you are able to receive mail, and your first and last name. Rebag shall not be responsible for communication errors should your contact information be inaccurate or incomplete. You are responsible for ensuring that you can receive emails from Rebag, and Rebag is not responsible for any emails that were not received by you because they were blocked or filtered as spam. You understand and agree that if you fail to provide us with accurate and up to date information about yourself: (a) we will not be responsible for any misapplied payments or payments sent to a wrong address, and (b) any unclaimed funds may be subject to collection by governmental authorities under applicable unclaimed funds and escheat laws. You agree that we have no obligation to you if any of your unclaimed funds are turned over to governmental authorities.
Product Eligibility. Rebag determines, in its sole discretion, which Products are eligible for purchase by or through the Rebag Services and for which eligible Products Rebag will provide an offer. Rebag may terminate the eligibility of certain Products at any time and without advanced notice, but such termination will not affect any Products for which you have already accepted an offer. Unless already accepted by the customer, all offers by Rebag automatically expire five (5) days following the date that they were issued.
Condition Defined. Rebag only accepts items in excellent condition. There should be no noticeable flaw, no functional nor physical problem. DO NOT SEND ITEMS WITH VISIBLE WEAR AND TEAR NOR ITEMS WITH SIGNS OF USE. Do not send items that are non-operative or with physical damage that inhibits use. The above definitions are broad guidelines. More specific condition definitions specific to the category and/ or type of Product may be included on the Rebag Website offer screen and serve as the effective condition definition for that product. Condition definitions are subject to change at Rebag's discretion. If you are uncertain about your Product’s condition, please seek guidance by contacting Rebag’s customer care. Any Product deemed not authentic by Rebag or with condition that has been misportrayed will only be returned to you against a $10 fee. If you do not pay the $10 return fee, the Product will remain the property of Rebag. This $10 return assurance fee will be netted from any payment due by Rebag to the seller
Product Valuation. All offers will be based on Rebag's own determination of the Product value in reliance on the accuracy of the information you supply us. Rebag will use its discretion to determine the Product value, weighing factors that may include the Product's model, functionality and condition and whether necessary Product accessories have been provided by you. Upon receiving an offer, you have the option of accepting or rejecting that offer. Acceptance indicates you are willing to provide your Product to Rebag at the offered price. If you do not accept Rebag’s offer, the specific transaction expires. If after rejecting the offer you change your mind and want to accept the offer, you will need to open another transaction with us at which point, assuming the Product is still eligible for purchase, the new offer may be different as Product prices are subject to change.
Non-Binding Offers. All Offers from Rebag to purchase submitted Products are non-binding and indicative only. Rebag reserves the right, at its sole discretion and at any point in time, to cancel any Offer. In case of cancellation by Rebag, return assurance fees of $10 per Order still apply. In case of multiple items being returned, the return assurance fee will only be charged once ($10). If you do not pay the $10 return fee, the Product will remain the property of Rebag. This $10 return assurance fee will be netted from any payment due by Rebag to the seller.
Fitness for Sale. You must have all right, title, and interest in any and all Products you seek to sell to Rebag. The Products and the sale and shipment of such items to Rebag: (a) must comply with all applicable laws, statutes, ordinances, including without limitation all import and export laws, (b) may not infringe on third party intellectual property rights (including copyrights, trademarks, patents, trade secrets or other proprietary rights), and (c) shall not be counterfeit, stolen, or fraudulent. You represent and warrant that the Products are free of any liens or encumbrances. By using the Rebag Services, you agree to indemnify Rebag from all claims or losses sustained by Rebag as a result of any breach of these representations and warranties.
Sending Rebag Your Product. When packaging your Product, be sure to include all materials included in your description when we calculated your offer. This may include particular accessories. Failure to include any items you told us about when the offer was calculated, or sending us a Product which does not match your original description, may impact the final value of your Product and may result in a revised offer.
Product Inspection; Offer Recalculation. Your Product must be received by Rebag within fifteen (15) days after you order the prepaid box or a pickup on the Rebag Website or drop your product off at one of our store locations (the "Delivery Period") or the offer shall automatically expire. Packing and shipping recommendations provided to you by Rebag should be followed in order to avoid possible damage to or loss of the Product in transit. Rebag will inspect all Products that are received. Rebag has the option to accept or reject the Product, including without limitation, to reject any Product not conforming to the description you provided to us, any Product modified in such a way that it no longer conforms to the original factory specifications, any Product no longer complying with applicable laws or regulations (e.g. FCC rules, etc.) and/or any Product damaged or lost in transit. If Rebag rejects the Product for any of these reasons, the original offer automatically expires and is rescinded. Rebag reserves the right to revoke the original offer and provide a revised offer for the Product if: (a) the Product and/or materials are not as described,(b) the Product is received by Rebag after the Delivery Period, and/or (c) Rebag receives Product(s) that are different from those identified when your offer was calculated
Recalculated Product Offers after Inspection. In the event Rebag recalculates the offer it provided for the Product after it has been received and inspected, as described above, you shall have the option of accepting or rejecting the new offer. If you accept the new offer, you will be paid in normal course and in accordance with these service terms. If you reject the new offer, Rebag will return the Product to you, against a $10 fee, at the address from which it was originally sent. Rebag will give you a period of five (5) days after Rebag presents you with are calculated offer via email at the address you provided to accept or reject the new offer (the "New Offer Period"). Rebag will also remind you of the outstanding new offer one or more times during the New Offer Period. However, if the new offer is neither affirmatively accepted nor rejected by you during the New Offer Period, the new offer will be deemed to have been accepted by you and you will be paid the new offer price in the normal course and in accordance with these service terms. For the avoidance of doubt, your acceptance of the original offer and/or any new offer is final and you may not change your mind later about accepting such offer.
Releasing Rights to Product. Once you send Rebag your Product, Rebag cannot and does not guarantee that it will be able to honor any request for return of the Product. Of course, if Rebag rejects the Product or you do not accept any new offer for the Product (the "Return Circumstance"), your Product will be returned to you as set forth in the previous sections, against a $10 fee.
Authentication. Rebag only accepts fully authentic Products. DO NOT SEND UNAUTHENTIC PRODUCTS. Once received, our team of experts will go through a thorough authentication process. Our experts have multi year experience in luxury fashion and in the brands carried by Rebag. They are extremely knowledgeable and will find out counterfeits. IF YOUR PRODUCT IS DEEMED UNAUTHENTIC, AND AS PER THE REQUIREMENTS OF THE LAWS OF THE UNITED STATES, WE CANNOT AND WILL NOT ACCOMMODATE ANY RETURN, EVEN AGAINST A FEE. The Product will be retained by Rebag and destroyed within one month.
Risk-Of-Loss. You remain responsible for the risk-of-loss for the Products until delivery of the same to Rebag. You are responsible for any damages that may occur to your Product while in transit. Rebag is responsible for risk-of-loss when it opens the packaging containing your Product and ceases in the event Rebag returns your product to you for any reason. For the avoidance of doubt, in such event, risk of loss will be transferred to you once Rebag delivers the package to the carrier for return to you and you will bear the risk-of-loss while the Product is in transit.
Passing of Title. Title to the applicable Product passes to Rebag upon Rebag’s acceptance of the Product for the original offer or the new offer, as applicable. If there is a Return Circumstance, title shall not pass and shall remain with you.
Non-Transferable. Any offer by Rebag for your Product is non-transferable and not redeemable for any other consideration other than what is offered by Rebag.
Import and Export Laws. You agree to comply fully with all import and export laws, regulations, rules and orders of the United States, or any foreign government agency or authority, and that you will not directly or indirectly transfer your Product without proper authorization from the U.S. and/or foreign government. You bear responsibility for and assume all expenses relating to your compliance with the described laws, regulations, rules and orders, and for obtaining all necessary authorizations and clearances in order to convey your Product to Rebag, including without limitation, valuation, classification and duties applicable with the import of any goods. Please note: U.S. trade sanctions administered by the Office of Foreign Assets Control (OFAC) generally prohibit the importation into the United States (including U.S. territories), either directly or indirectly, of most goods, technology, or services (except information and informational materials) from, or which originated from Cuba, Iran, Iraq, Libya, North Korea, Serbia, or Sudan; from foreign persons designated by the Secretary of State as having promoted the proliferation of weapons of mass destruction; named Foreign Terrorist Organizations; designated terrorists and narcotics traffickers. You may not offer or provide to Rebag for sale, any Products that would violate the provisions of this Section.
Promotions. From time to time, and at Rebag's sole discretion, Rebag may offer promotional programs as an incentive to customers. Promotions applicable to payments are applied as an increment to the final value of a customer's Product, but they are not considered a change in that final value. Promotional programs have explicitly defined terms, including but not limited to, expiration, usage per person and per transaction, and other limitations and restrictions. Unless otherwise stated, promotions must be applied by you before checkout. For the avoidance of doubt, once checkout is completed, promotions cannot be applied to the same transaction. Rebag reserves the right, in its sole discretion, to cancel or refuse promotions.
Cancellation Policy. Cancelation requests by customers can only be made within one hour of the order being placed. All such notices need to be in writing by email. Beyond that all orders are final. Rebag reserves the right to cancel any order at any time, before or after payment is processed, for security, fraud review or any other reason.
Customer Accounts. Rebag reserves the right at any time to temporarily or permanently remove accounts. In particular in case of patterns of unreasonable number of returns or cancellations, we reserve the right at our sole discretion to restrict or refuse that client’s access
Rebag Infinity. Rebag offers customers the option of exchanging previously purchased Rebag items for Rebag Credit valued at at least 80%, 75% or 70% of the original purchase price if exchanged within 3, 6 or 12 months, respectively, from the original purchase date. Rebag Infinity only applies if the item was purchased on www.rebag.com, on the Rebag mobile app or in a Rebag store location. The item being exchanged must be the exact same item in the same condition as when it was purchased from Rebag, and it must be submitted for exchange no later than 12 months after the original purchase date. Additional details and FAQs for Rebag Infinity can be found here.
Accuracy of all Information. Rebag makes every effort to ensure the accuracy of all information you receive in relation to your Product. From time to time, however, there may be typographical errors, technical inaccuracies, pricing or other errors or omissions. As such, Rebag reserves the right, at any time prior to payment, to: (a) Correct an error. (b) Change the offer. In the event the Product has already been sent to Rebag, the changed offer will become a New Offer subject to the processes set forth in previous sections. Otherwise, the changed offer will be re-issued, which you may accept or reject. (c) Void a transaction. If the Product was already sent to Rebag, Rebag will be deemed to have rejected the Product resulting in a Return Circumstance.
Electronic Notices and Transactions. You agree to transact with us electronically, including without limitation, agreeing to terms and conditions or offering to sell your Product by electronic means. You authorize Rebag to provide you with terms and important notices about Rebag and your transactions to an email address you provide to us. It is your duty to keep your email address accurate and up to date and to maintain a valid email address and to ensure that emails we send you are not filtered or stopped by spam filters or other types of email blocking functionalities. If you no longer desire to transact electronically with us, you may no longer use the Rebag Website.
Access. You are responsible for obtaining at your own expense all equipment and services needed to access and use the Rebag Websites and the Rebag Services, including all devices, Internet browsers and Internet access. If you access the Rebag Website and the Rebag Services through a mobile or wireless device, you are responsible for all fees that your carrier may charge you for data, text messaging and other wireless access or communications services.
Use of Services. By using Rebag Website, you agree not to (i) access any of the Services by any means (including, without limitation, by use of scripts, web crawlers or similar methods) other than through the user interface provided by Rebag; and (ii) engage in any other activity that interferes with or disrupts the Services or performance of the Rebag Website.
No Warranties. WE PROVIDE THE REBAG SERVICES AND WEBSITE "AS IS", "WITH ALL FAULTS," AND "AS AVAILABLE", WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND. WE DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND THE IMPLIED CONDITIONS OF SATISFACTORY QUALITY. WE MAKE NO REPRESENTATIONS THAT YOUR TRANSACTIONS WITH REBAG WILL MEET YOUR REQUIREMENTS.
Limited Liability. IN NO EVENT SHALL REBAG, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS OR CONTRACTORS BE LIABLE FOR ANY COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, OR ANY CLAIMS OF YOU OR OTHER THIRD PARTIES WHATSOEVER WITH RESPECT TO YOUR TRANSACTIONS WITH REBAG UNDER THIS AGREEMENT. Some states do not allow the exclusion or limitation of liability of consequential or incidental damages, so the above exclusions may not apply to all users; in such states liability is limited to the fullest extent permitted by law.
Indemnity. You agree to indemnify, defend, and hold harmless Rebag, its parent, subsidiaries, affiliates, officers, directors, employees, agents, representatives, vendors and distributors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation or breach of any terms under this Agreement. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with our defense of such claim.
Entire Agreement/No Waiver. This Agreement constitutes the entire agreement of the parties with respect to the subject matter hereof. The captions are used only as a matter of convenience and are not to be considered a part of this agreement or be used in determining the intent of the parties to it. No waiver by Rebag of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.
Correction of Errors and Inaccuracies. The Rebag Website and any correspondence related to a transaction may contain typographical errors or other errors or inaccuracies and may not be complete or current. Rebag therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update the Content at any time without prior notice. Rebag does not, however, guarantee that any errors, inaccuracies, or omissions will be corrected.
Modification. Rebag reserves the right to modify this Agreement at any time. If you do not agree to the changes, you may discontinue using the Rebag Websites and/or the Rebag Services. Your continued use of any Rebag Website and/or Rebag Services after any such changes take effect constitutes your acceptance to such changes. Each time you submit a Product for sale to Rebag, you reaffirm your acceptance of this Agreement as in effect at the time of such use. You are responsible for reviewing this Agreement each time you use the Rebag Website. The last date this Agreement was revised is set forth below. Terms and conditions modifying the Agreement are effective immediately upon posting.
Applicable Law and Venue. THIS AGREEMENT AND THE TERMS OF SALE AND TRANSFER OF TITLE OF YOUR PRODUCT ARE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH NEW YORK CITY LAW AND TO THE EXTENT APPLICABLE, THE LAWS OF THE UNITED STATES. NO CONFLICT OF LAWS OR PROVISIONS OF ANY JURISDICTION WILL APPLY TO THESE TERMS AND CONDITIONS. YOU AGREE THAT ANY ACTION AT LAW OR INEQUITY ARISING OUT OF OR RELATING TO THESE TERMS AND CONDITIONS WILL BE FILED ONLY IN STATE OR FEDERAL COURT LOCATED IN NEW YORK CITY, NEW YORK, AND YOU HEREBY IRREVOCABLY AND UNCONDITIONALLY CONSENT AND SUBMIT TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS OVER ANY SUIT, ACTION, OR PROCEEDING ARISING OUT OF THESE TERMS AND CONDITIONS. ALL DISPUTES MUST BE ADJUDICATED IN THE ENGLISH LANGUAGE.
Dwolla. You expressly authorize Rebag’s service provider, Dwolla, Inc. to originate credit transfers to your financial\institution account.
Accessibility Policy. The Company seeks to lower the technical barriers to accessibility on our website for persons with disabilities. We understand that individuals with varying disabilities may seek information on our website, and it is our goal to provide such individuals access to the content, features and functionality available through our website. With the above in mind, we have taken a number of steps to make our website accessible. In addition, through regular testing of our website, we will continue to implement commercially reasonable changes to improve accessibility to our website content, features and functionality. If you are unable to access any website content, feature or functionality, please email us at [email protected] or call us at 1-844-373-7723. We will make reasonable efforts to address the problem, which may include providing you an alternative method(s) for obtaining the applicable website content and/or fulfilling your request.
Clair Trade terms and Conditions
Terms and Conditions for Rebag Clair Trade program offered on Rebag rebag.com website, Rebag iOS application, Rebag Android application and Rebag retail stores.
The Clair Trade trade-in service is offered and provided by Rebag and Rebag only. By using the Rebag Clair Trade service and performing a trade-in transaction you hereby agree to the following:
Ownership and Authority to Trade-In
You represent and warrant that you are the sole and rightful owner of the item(s) which you have offered for trade-in and have full authority to sell or otherwise dispose of the(se) item(s). You further represent and warrant that the Item(s) is (are) not counterfeit or stolen.
Accuracy of information
You agree that all information you provide about the Item for trade-in, as well as information you have or will provide about yourself, is true, accurate, and complete.
Prompt Shipment and Promotional Offers
You agree to ship your Clair Trade item(s) or drop-them off at a Rebag Store promptly. If the items are not dropped off or in-transit within 7 days of placing your Clair Trade order, Rebag has the right to cancel the full Clair Trade order. In that case items that were bought will be refunded and relisted for sale by Rebag.
You acknowledge that there may be instances when Rebag revises the trade-in value of the item if the inspection results differ from what was described at the time of the original offer. You agree that the final trade-in value of your item is subject to Rebag’s inspection of the item and that all final determinations are made at Rebag's sole discretion.
If your revised item value is lower than the initial offer, you will have 5 days to accept or decline the updated offer and may be required to pay a trade-in adjustment fee. If you do not accept or decline the updated offer and do not pay the trade-in adjustment fee within 5 business days, Rebag will have the right to decide in its sole discretion whether to consider the offer accepted and finalize the transaction or may cancel the full Clair Trade order. In that case items that were bought will be refunded and relisted for sale by Rebag. Items that you send in for the trade will be returned to you.
You acknowledge and agree that the trade-in transaction is final and cannot be cancelled by you unless the quoted value has been revised and declined by you.
At completion of the review process and once the items bought are being fulfilled by Rebag, ownership of the items traded in transfers to Rebag.
Trade-in sales tax
Rebag follows federal, state and local tax laws and will calculate sales tax on Clair Trade orders based on the final shipping location for the items that are bought. Customer to agrees to pay all taxes related to the trade in.
Rebag has the right to cancel any trade-in offer in its sole discretion at any time before the payment is issued. Rebag will return the goods to the customer should they have already been shipped.
If you have any questions, concerns, or suggestions regarding the above Agreement, please feel free to email [email protected].
Last Updated: Jul 15th, 2021
Rebag and its affiliates ("Rebag", "we" or "us") offer the Services. This policy covers how we treat personal information that we collect and use on or through the Services and other related websites where this policy is posted on the footer of the Web page.
Information Collection and Use
When you use the Services, you provide information to us. Rebag collects two types of information: (1) information that you provide to us that lets us know who you are ("Personally Identifiable Information") and (2) information that does not by itself identify a specific individual ("Non-personally Identifiable Information").
Personally Identifiable Information
Non-Personally Identifiable Information
We automatically receive and collect Non-personally Identifiable Information on our server logs from your browser, including your IP address, the Uniform Resource Locator ("URL") that you just came from, which URL you next go to, browser type, browser language, date and time of your query, Rebag cookie information, and the pages you request. This information is compiled and analyzed on both a personal and an aggregated basis. We may use third-party analytics services to collect, monitor and analyze the information collected as described above.
Use of Information
We will use Non-personally Identifiable Information to diagnose problems with our servers and software, to administer the Services, and to gather demographic information. Our third-party advertising networks and servers will also provide us reports that will tell us how many ads were presented and clicked upon on Rebag in a manner that does not identify personally any individual.
We may also use "pixel tags," which are small graphic files that allow us to monitor the use of the Services. A pixel tag can collect information such as the IP address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time (and length of time) the page containing the pixel tag was viewed; the type of browser that retrieved the pixel tag; and the identification number of any cookie previously placed by that server on your computer. We may use pixel tags, either provided by us or by our third party advertisers and ad networks, to collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our sites and Services and use them in combination with our cookies to provide offers and information of interest to you.
We also may allow certain analytic services and providers of applications used on the Services (e.g. sharing buttons) to collect Non-Personally Identifiable information by placing cookies on the Services that will track certain performance of our Services, such as, web traffic, click-throughs, etc., in order to assist us and our service providers in better understanding the interests of our users and to better serve those interests.
We may use other companies under agreements with us to serve advertisements when you visit and use the Services. These companies may collect and use Non-Personally Identifiable Information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Services and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie, a third party web beacon and/or pixel tags to collect this information. To learn more about this behavioral advertising practice in general and the options that you have, including your option or to opt-out of this type of advertising, you can visit www.networkadvertising.org. These cookies, web beacons and pixel tags do not collect any personal information from your computer, such as your e-mail address. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to Rebag's cookies.
Targeted Advertising By Rebag
In order to serve offers and advertisements that may be interest to our users, we may display targeted advertisements on the Services based on Personally Identifiable Information provided by our users, including zip code and profile. We do not provide this Personally Identifiable Information to our advertisers when you interact with such an advertisement. However, please note that the advertisers (including ad serving companies) may determine based on their own analysis that a user who interacts with an advertisement targeted by Rebag may fit into a certain demographic category; for example, an advertiser may determine that men ages 25-34 are interacting with a certain advertisement on Rebag from a particular geographic area. You acknowledge that any information collected by such advertisers or advertising networks – and any options that you have with the use of such information – would be handled in accordance with the disclosures provided above in the "Advertising" section.
Information Sharing and Disclosure
Rebag does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
We provide the information to trusted partners who work on behalf of or with Rebag under confidentiality agreements. These trusted partners include companies with which Rebag may operate co-branded websites or web-pages to expand their services using Rebag’s Services. These trusted partners may use your personal information to provide services to you on our behalf, evaluate the effectiveness of the services, and to help Rebag communicate with you about offers from Rebag and our marketing partners. However, these companies do not have any independent right to share this information. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
The sites displayed as search results or linked to by the Services are developed by people over whom Rebag exercises no control. These other sites may place their own cookies on your computer, collect data or solicit personal information. Rebag may present links in a format that enables us to understand whether they have been followed. We use this information to understand and improve the quality of Rebag's search technology. For instance, this data helps us determine how often users are satisfied with the first result of a query and how often they proceed to later results.
Social Media Plug-ins
Social media plug-ins of social networks such as Facebook, Twitter, LinkedIn, Yahoo, Windows and Google plus (among others) are integrated on Rebag’s website. Where Rebag sites contain a plug-in to a social network, these are clearly marked (e.g. with a Facebook button). If you chose to click on one of these buttons or links, your browser connects directly to the servers of the relevant social network. The social network directly transmits the content of the plugin to your browser. If you are registered on the relevant social network and logged into your respective account the social network receives the information that the web page was used by you. If you interact with a social network plug-in (e.g. you press the Facebook "Like" –feature, the Twitter "Tweet this" feature and Google plus "1+" button or equivalent) or drop a comment on the appropriate web page, the corresponding information is directly transmitted to the relevant social network from your browser. If you are not registered with the social network or you are logged out before you visit Rebag’s website, there is the possibility that at least your IP address will be submitted to and stored by the social network. If you interact with us through a social media platform, plug-in etc. then you may be permitting us to have on-going access to some limited information from your social network profile (such as name, email address, photo, gender, location, the people/sites you follow etc.).
Your Ability to Edit and Delete Your Account Information and Preferences
You can delete your Rebag registered account by requesting an account deletion via email to [email protected]. You must provide us with the email address of the registered account. After we have confirmed your request via email, we will remove access to your personal information from our user database.
Confidentiality and Security
We limit access to personal information about you to our employees and agents who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use many tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. Because email and instant messaging are not recognized as secure communications, we request that you not send private information to us by email or instant messaging services.
If you are a California resident, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of your personal information with third parties, for the third parties' direct marketing purposes. California law provides that you have the right to submit a request to us at the designated address and receive the following information: the categories of information we disclosed to third parties for the third parties direct marketing purposes during the preceding calendar year, the names and addresses of third parties that received such information, and if the nature of a third party's business cannot be reasonably determined from the third party's name, examples of the products or services marketed.
You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. Our designated email address for such requests is [email protected].
Description of Secondhand Articles Dealer Act
Request for Information
If you have questions, concerns or suggestions, please feel free to send an email to [email protected].
Last Updated: September 13th , 2018